Frequently Asked Questions
For customers
Everything you need to know about using PetStep.
Welcome to PetStep.bg, your favorite platform for easily booking a veterinarian or groomer! Here, you can find reviews from other proud pet owners and book an appointment for your furry friend in just a few clicks. Please note that we are not a medical facility and do not offer medical consultations. We are simply your reliable assistant in finding the right specialist and organizing your visit!
Once you’ve found your preferred specialist, simply open their profile and click the “Book Appointment” button. You’ll be redirected to their calendar with available time slots. Choose a convenient time and click! The system will guide you through a quick registration and booking process. Ready? Go!
Oh no! We’re here to eliminate the need for phone calls! Our goal is to provide a super easy system for choosing a specialist and booking an appointment online. All bookings are done through the specialist’s calendar or by contacting them directly. Easy, right?
Yes, a little formality doesn’t hurt! Registering with PetStep allows the specialist to have preliminary information about you and access to your contact details if they need to reach you. Simple and convenient!
If you see a message saying “You’ve successfully booked an appointment,” you’re all set! Within a few minutes, you’ll receive an email with details about the upcoming visit (don’t forget to check your Spam folder). You can view your booking anytime in the “My Bookings” section of your profile.
Currently, PetStep.bg includes only veterinarians and groomers who have expressed interest and agreed to use our services. But don’t worry – we’re actively working to bring more specialists into our family!
Of course! Changes can be made up to 24 hours before the appointment. If you need to cancel, simply log into your profile and use the “Cancel” button in the “My Bookings” section. Remember, if you fail to cancel and don’t show up, the specialist may mark you as a “No-Show.” Multiple no-shows or excessive changes may lead to your account being locked. We aim to keep the specialists’ calendars accurate!
Yes, sometimes emergencies arise for specialists. If this happens, you’ll receive an email from PetStep with information about the change and the option to book a new appointment. Don’t worry, everything will work out!
Payments are made on-site after your pet has received the necessary care! 🐶🐱 There’s no need to worry about online payments – we don’t accept payments through the platform. Simply book an appointment for a check-up or grooming, then pay in person when the service is complete! Easy and convenient, just the way we like it! 💖 Your furry friend deserves the best, and we’re here to make it easier!
Easy! Log into your profile and select “Past Bookings.” Everything is in one place!
After your appointment, you’ll receive an email from PetStep with a link to leave a review. Alternatively, log into your profile, go to the “Past Bookings” section, and click the “Leave Review” button. Your feedback helps improve the quality of care!
Absolutely! We only publish reviews from clients who have booked and visited a specialist through our platform. On other platforms, anyone can leave a review – even the specialist themselves. That’s why our reviews are genuine, reliable, and accurate. We remind all clients to share their feedback after their visit, helping us provide an average rating and assist you in finding the best specialist!
Your security is our priority! We adhere to the latest internet security standards to protect your personal data. Rest assured, your profile is safe with us!
It’s as easy as pie! Learn more about the benefits of PetStep and apply for registration. If you’re a groomer, click here, and if you’re a veterinarian, click here. Or simply contact us at [email protected]. We’re waiting for you with open paws!
Have more questions?
👉 Contact usDon’t hesitate to ask! PetStep is here to make your pet’s life better and easier! 🐾
For Groomers
Everything you need to know about joining PetStep, made simple (and fun)!
PetStep is your grooming business’s new best friend! 🐾 It’s an online marketplace where pet parents can find your grooming services, book appointments, read reviews, and connect with you. For groomers, it’s all about more visibility, more bookings, and less admin hassle.
Think of PetStep as a one-stop shop for:
- Growing your business while you focus on making pets look their best!
- Attracting new clients without spending extra on advertising.
- Automating appointment bookings and reminders to save you time.
- Highlighting your grooming services to stand out from the crowd.
- Managing client reviews to build trust and credibility.
- Reducing cancellations and no-shows with automated notifications.
Affordable pricing? You bet! PetStep offers flexible plans tailored to your grooming business’s size and needs. No hidden fees – just a simple way to grow your bookings. Contact us to learn more!
Nope! 🖥️ PetStep is so easy, even a playful poodle could figure it out. (Okay, maybe not, but you get the point!) We’ve designed it to be user-friendly, and our support team is always here if you need help.
Clients can see your availability and book appointments instantly – no phone calls or back-and-forth required. Every booking syncs directly to your calendar, and you’ll get notifications to keep you in the loop.
PetStep makes managing cancellations and rescheduling a breeze! Clients can easily adjust their appointments through the platform, and you’ll be notified immediately. Plus, automated reminders reduce last-minute cancellations and no-shows. Win-win!
Pet owners pay you directly after their grooming appointment, based on the services you provide. At PetStep, we charge a small percentage of the cost for each service booked through our platform – simple, transparent, and hassle-free!
Absolutely! Your profile is your business’s digital storefront. Add your logo, services, specialties (like breed-specific cuts or spa treatments), photos, and hours – everything pet parents need to know to choose your grooming services with confidence.
When clients visit your grooming business, they can leave a review on PetStep. The more glowing reviews you get, the better you’ll stand out to potential clients. Reviews build trust, boost your credibility, and help you attract even more clients.
That’s awesome! PetStep doesn’t replace your website – it supercharges it! Think of it as an extra tool that drives traffic to your grooming business, offers online booking, and helps you collect reviews.
Yes! You’re the boss of your schedule. Use PetStep’s calendar to set limits, block out unavailable times, and even schedule your well-deserved coffee breaks. ☕
Thanks to PetStep’s automated reminders and optional deposit feature, no-shows are kept to a minimum. If they still miss their appointment, you can easily manage it on the platform and rebook the slot for another client.
Absolutely! Your business’s data and client information are safely stored, encrypted, and only accessible to authorized users. We prioritize security as much as you prioritize grooming those adorable pets!
We’ve got your back! Our support team is just a call or email away to help you create and polish your profile, making sure your grooming business shines bright.
Still curious? Have more questions?
Reach out to us anytime – we’re here to help you understand how PetStep can transform your grooming business.
👉 Join PetStep Today!Get ready for more bookings, fewer no-shows, and a thriving grooming business! 🐾✨
For Veterinary Clinics
Everything you need to know about joining PetStep, made simple (and fun)!
PetStep is your clinic’s new best friend! 🐾 It’s an online marketplace where pet parents can find your clinic, book appointments, read reviews, and connect with you. For clinics, it’s all about more visibility, more bookings, and less admin hassle.
Think of PetStep as a one-stop shop for:
- Growing your business while you focus on caring for pets!
- Attracting new clients without spending extra on advertising.
- Automating appointment bookings and reminders to save you time.
- Highlighting your clinic’s services to stand out from the crowd.
- Managing client reviews to build trust and credibility.
- Reducing cancellations and no-shows with automated notifications.
Affordable pricing? You bet! PetStep offers flexible plans tailored to your clinic’s size and needs. No hidden fees – just a simple way to grow your practice. Contact us to learn more!
Nope! 🖥️ PetStep is so easy, even a golden retriever could figure it out. (Okay, maybe not, but you get the point!) We’ve designed it to be user-friendly, and our support team is always here if you need help.
Clients can see your clinic’s availability and book appointments instantly – no phone calls are required. Every booking syncs directly to your calendar, and you’ll get notifications to keep you in the loop.
PetStep makes managing cancellations and rescheduling a breeze! Clients can easily adjust their appointments through the platform, and you’ll be notified immediately. Plus, automated reminders reduce last-minute cancellations and no-shows. Win-win!
Pet owners pay you directly after their visit, based on the services you provide. At PetStep, we charge a small percentage of the cost for each service booked through our platform – simple, transparent, and hassle-free!
Absolutely! Your profile is your clinic’s digital storefront. Add your logo, services, specializations, photos, and hours – everything pet parents need to know to choose your clinic with confidence.
When clients visit your clinic, they can leave a review on PetStep. The more glowing reviews you get, the better you’ll stand out to potential clients.
That’s awesome! PetStep doesn’t replace your website – it supercharges it! Think of it as an extra tool that drives traffic to your clinic, offers online booking, and helps you collect reviews.
Yes! You’re the boss of your schedule. Use PetStep’s calendar to set limits, block out unavailable times, and even schedule your well-deserved coffee breaks. ☕
Thanks to PetStep’s automated reminders and optional deposit feature, no-shows are kept to a minimum. If they still miss their appointment, you can easily manage it on the platform and rebook the slot for another client.
Absolutely! Your clinic’s data and client information are safely stored, encrypted, and only accessible to authorized users. We prioritize security as much as you prioritize pet care!
We’ve got your back! Our support team is just a call or email away to help you create and polish your profile, making sure your clinic shines bright.
Still curious? Have more questions?
Reach out to us anytime – we’re here to help you understand how PetStep can transform your practice.
👉 Join PetStep Today!Get ready for more bookings, fewer no-shows, and a thriving clinic! 🐾✨